Shipping Policy

This Shipping Policy explains how Artzim handles shipping, processing, delivery, tracking, damaged shipments, incorrect addresses, international orders, and fulfillment timelines for physical artwork purchases.

This policy applies only to physical products. Digital artwork and downloadable files are delivered electronically and are not shipped.

Physical artwork orders usually require processing time before shipment. Processing may include order review, packaging, quality inspection, framing, print preparation, or artist fulfillment.

Estimated processing times may vary depending on the artwork type, size, availability, customization requirements, and fulfillment location.

If a specific processing estimate is shown on a product page or at checkout, that estimate applies to the order unless we notify you otherwise.

Shipping timelines are estimates and may vary based on destination, carrier availability, weather, customs, holidays, address issues, or circumstances outside our reasonable control.

Unless a specific timeline is stated at checkout or on the product page, we aim to ship eligible physical orders within a reasonable timeframe.

For U.S. online orders, if no shipping time is clearly stated, sellers are generally expected to have a reasonable basis to ship within 30 days or provide proper delay notice and refund options where required.

Artzim may offer domestic and international shipping depending on the artwork, destination, carrier availability, and fulfillment requirements.

Some products may be unavailable for certain destinations due to size, fragility, customs restrictions, insurance limitations, or shipping cost.

Available shipping destinations may be shown at checkout.

Shipping costs may vary depending on artwork size, weight, packaging, destination, carrier, insurance, and delivery method.

Shipping charges, if applicable, will be shown at checkout before payment is completed.

Large, framed, fragile, oversized, or high-value pieces may require special packaging or custom shipping quotes.

We aim to package physical artwork with care using materials appropriate for the item’s size, format, fragility, and value.

Packaging may include protective wrapping, reinforced cardboard, rigid mailers, tubes, corner protection, foam, or custom packaging depending on the artwork.

Please keep all original packaging until you confirm the artwork arrived safely.

When tracking is available, we will provide tracking information by email or through the order experience after the shipment is prepared.

Tracking updates may take time to appear after the carrier receives the package.

If tracking does not update immediately, please allow reasonable time for the carrier system to refresh.

If we become aware that an order cannot ship within the estimated or promised timeframe, we may contact you with an updated estimated shipping date or available resolution options.

Where required by law, if shipment is delayed beyond the promised timeframe, customers may be offered the option to consent to the delay or cancel the order for a refund.

If we cannot fulfill the order, we may cancel the order and issue a refund.

Customers are responsible for providing complete and accurate shipping information at checkout.

Artzim is not responsible for delays, failed delivery, return-to-sender events, losses, or additional costs caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If an order is returned due to an address issue, additional shipping fees may apply before reshipment.

If your package appears lost, contact us with your order number and tracking information.

We may work with the carrier to investigate the shipment. Resolution options may depend on carrier findings, insurance availability, delivery scans, and order details.

A package marked as delivered by the carrier may require additional investigation before any replacement or refund is considered.

If your artwork arrives damaged, contact us within 48 hours of delivery.

Please include your order number, clear photos of the damaged artwork, photos of the packaging, and any visible carrier damage.

Do not discard packaging until the issue is resolved, as packaging photos may be required for carrier claims or insurance review.

If the claim is approved, we may offer repair, replacement, store credit, or refund depending on the artwork and circumstances.

International shipping may be subject to customs duties, taxes, brokerage fees, import charges, inspections, or delivery restrictions imposed by the destination country.

Unless expressly stated otherwise, customers are responsible for any customs duties, taxes, import charges, or fees assessed by the destination country.

International delivery times may vary significantly due to customs processing and carrier availability.

If a delivery is refused, unclaimed, or returned due to failure to pay customs fees, failure to retrieve the package, or customer refusal, the customer may be responsible for original shipping charges, return shipping charges, customs fees, and handling costs.

Refund eligibility for refused or unclaimed packages will be reviewed case by case.

Some artworks may require insured shipping, signature confirmation, freight delivery, custom crates, or special handling.

Additional shipping time and costs may apply for large, fragile, framed, sculptural, or high-value works.

If special arrangements are required, we may contact you before fulfillment.

Digital downloads are not shipped physically.

Digital products are delivered electronically through secure download access, email instructions, account access, or another method specified at checkout.

For issues related to digital delivery, contact us through the support or contact page.

For shipping questions, damaged shipments, tracking issues, or delivery support, contact us with your order number and a short description of the issue:

Artzim

fontart.zim@gmail.com